Shipping
WHERE WE SHIP
Foxujm delivers to addresses in the Netherlands only. We do not ship to other countries at the moment, including Belgium and Germany.
Orders are dispatched from our fulfilment locations in Germany or France, depending on where the product is held. Nothing about this changes your price, your delivery time or your rights as a Dutch consumer. All prices on the site include Dutch VAT and there are never import charges to pay on delivery.
SHIPPING OPTIONS
Free Shipping
Cost: free
Estimated delivery: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 euro
Estimated delivery: 2 to 3 business days
You choose your option at checkout. The cost is shown before you confirm the order, so the total on the final screen is what you pay.
Insured Express Shipping is faster and the parcel is insured while it is in transit. It is worth choosing if you need the order for a specific date or if you would rather have the extra cover on a higher value item.
PROCESSING AND DELIVERY TIMES
We process orders on business days. Orders placed in the evening, at the weekend or on a public holiday are picked up on the next business day.
Delivery estimates are in business days and start once the order has been processed and handed to the carrier, not from the moment you click order. Weekends and public holidays do not count as business days.
These are estimates, not guaranteed delivery dates. Carriers occasionally run late, particularly in December, around public holidays and in bad weather. If your parcel is clearly past its window, contact us and we will chase it.
Under Dutch law your order is delivered within thirty days at the latest, unless we have agreed something else with you. If we cannot manage that, we will tell you and you can cancel for a full refund.
TRACK AND TRACE
You get a confirmation email when you place the order and a second email with a tracking link once the parcel leaves the warehouse. If the tracking has not moved for several days, let us know rather than waiting it out.
If the tracking says delivered but you have nothing, first check with your neighbours and look for a card from the carrier. If it still does not turn up, email us and we will open an investigation with the carrier.
YOUR ADDRESS
Please check that your address, house number, postcode and phone number are correct before confirming. A wrong or incomplete address is the most common reason a parcel goes astray.
If you spot a mistake, email info@foxujm.com straight away. If the order has not been dispatched we can usually still correct it.
If a parcel comes back to us because the address was wrong or incomplete, or because it was never collected from a pickup point, we will contact you. We can send it again, though we may charge the cost of the second shipment.
SPLIT DELIVERIES
If your order contains products held in different locations, it may arrive in more than one parcel and on more than one day. You are not charged twice for this. Each parcel gets its own tracking link.
DAMAGE AND RISK
The risk passes to you once the parcel has been delivered to you or to someone you nominated to accept it.
If a parcel arrives damaged, photograph the packaging and the product before you throw anything away and send the photos to info@foxujm.com within a few days of delivery. Keep the packaging until the matter is settled. We will arrange a replacement or a refund.
RETURNS
For returns, exchanges and refunds, see our Returns and Refunds page. Please contact us before sending anything back, because our registered address in Hardenberg is not a returns address.
QUESTIONS
Email info@foxujm.com or call +31630506335.