Terms of Service
Foxujm is the online store of J & G Verkoop.
J & G Verkoop (referred to below as "Foxujm", "we", "us" or "our")
Vennootschap onder firma
Molenplein 7, 7771BC Hardenberg, Netherlands
Website: www.foxujm.com
Email: info@foxujm.com
Phone: +31630506335
Partners: Jonathan Pieter Veurink and Gerrit Jan Veurink
Registered office: Hardenberg
Kamer van Koophandel number: 88462927
RSIN: 864636830
Questions about anything on this page can be sent to info@foxujm.com and we will answer them.
1. SCOPE
1.1 These terms apply to the use of the website www.foxujm.com and to every offer, order, delivery and agreement between you and Foxujm, including those made by email or by phone.
1.2 Other conditions, including your own purchasing conditions, do not apply unless we have accepted them in writing.
1.3 These terms are written for consumers. A consumer is a natural person who is not acting for purposes relating to a trade, business or profession. In these terms a consumer is also called "the customer" or "you".
1.4 By placing an order you confirm that you have read these terms and that you accept them.
2. ABOUT FOXUJM
2.1 Foxujm is an online store selling pet accessories and related products for dogs, cats and their owners.
2.2 We may change, expand or limit parts of the website and the service at any time.
2.3 We may also change these terms by amending, replacing or adding sections. The version of the terms that applies to your order is the version published on the website at the moment you place that order, unless a change has to be made for legal or regulatory reasons, in which case the newest version also applies to orders placed before the change took effect.
3. YOUR ACCOUNT
3.1 You can order as a guest or create an account. If you create an account you provide a valid email address and choose a password.
3.2 You are responsible for keeping your login details to yourself and for preventing others from using your account. Please tell us straight away if you think someone else has access to it.
3.3 Creating an account is free. You are responsible for making sure the details you give us are correct and complete, and for keeping them up to date. Wrong delivery details are the most common reason an order goes missing.
3.4 We may send you messages about your order to the email address linked to that order.
3.5 The website is meant to be used through a normal web browser. Using automated software, scripts or scrapers to access the site, collect data from it or place orders through it is not allowed.
3.6 We may refuse or close an account if it is used in a way that breaks these terms.
4. HOW AN ORDER BECOMES AN AGREEMENT
4.1 The products shown on the website are an invitation to place an order, not a binding offer from us.
4.2 By completing the checkout and confirming your order you make a binding offer to buy the products in your basket.
4.3 The order confirmation we send by email is confirmation that we received your order. It is not yet acceptance of it.
4.4 The agreement comes into being when we tell you the order has been accepted or, at the latest, when we ship the products to you.
4.5 We may refuse an order. Reasons include products being out of stock, a pricing or display error on the website, a delivery address outside our shipping area, or a reasonable suspicion of fraud or misuse. If we refuse an order that you have already paid for, we refund the full amount.
5. PRICES AND PAYMENT
5.1 All prices on the website are in euro and include the applicable Dutch VAT.
5.2 Shipping costs are shown separately at checkout before you confirm the order. The price you see on the final checkout screen is the total price you pay.
5.3 The payment methods we accept are shown at checkout. We may add or remove payment methods, or limit a method to certain orders.
5.4 Obvious errors and obvious mistakes in prices or product information on the website do not bind us. If a price is clearly wrong we will contact you before processing the order and you can confirm the corrected price or cancel free of charge.
5.5 Products remain our property until payment for them has been received in full.
6. SHIPPING AND DELIVERY
6.1 Foxujm ships to addresses in the Netherlands only. We do not deliver to other countries at this time.
6.2 Orders are dispatched from our fulfilment locations in Germany or France, depending on where the product is held. This does not affect your rights, your delivery time or the price you pay.
6.3 We offer two shipping options:
Free Shipping. No shipping cost. Estimated delivery in 4 to 5 business days.
Insured Express Shipping. 4.95 euro. Estimated delivery in 2 to 3 business days.
6.4 Delivery times are estimates in business days and are counted from the moment the order has been accepted and processed, not from the moment it is placed. Weekends and public holidays are not business days.
6.5 We do our best to meet these estimates, but they are not guaranteed dates. Delays can happen at the carrier, especially during busy periods or bad weather. If your order has not arrived well past the estimated window, contact us at info@foxujm.com and we will trace it.
6.6 Under Dutch law we deliver within thirty days at the latest unless another period has been agreed. If we cannot deliver within that period we will tell you, and you may then cancel the order and receive a full refund.
6.7 Please check that your delivery address is complete and correct. If a parcel is returned to the carrier because the address was wrong or incomplete, or because it was not collected, we may charge the cost of sending it again.
6.8 The risk of damage or loss passes to you once the parcel has been delivered to you or to someone you have named to receive it.
7. RIGHT OF WITHDRAWAL
7.1 As a consumer you have the right to cancel your purchase within fourteen days of receiving the goods, without giving a reason. This is the statutory cooling off period.
7.2 The period starts on the day you, or a person you have appointed, physically receives the goods. If an order is delivered in several parcels, it starts on the day the last parcel arrives.
7.3 To use this right, tell us within the fourteen days by sending a clear message to info@foxujm.com stating that you are cancelling. You can also use the Dutch statutory model withdrawal form, but you are not obliged to.
7.4 After telling us, you have another fourteen days to send the goods back.
7.5 During the cooling off period you may handle and inspect the goods as you would in a shop. If the goods are damaged or their value is reduced because you went further than that, we may deduct the loss in value from your refund.
7.6 Products made to order or personalised with a name, text or other customer specific detail are excluded from the right of withdrawal, because they cannot be resold. This exclusion is stated on the product page for those items.
7.7 The right of withdrawal also does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, once the seal has been broken.
8. RETURNS
8.1 Contact us at info@foxujm.com before returning anything, so that we can give you the correct return address. Parcels sent back without contacting us first can go missing.
8.2 Please return goods complete, with all accessories, and in the original packaging where you still have it.
8.3 The cost of the return shipment is paid by you, unless the goods are faulty, damaged on arrival or not what you ordered. In those cases we cover the return cost.
8.4 Keep your proof of postage until the return has been processed. Until the parcel reaches us, the risk of loss in transit is yours.
9. REFUNDS
9.1 We refund you using the same payment method you used to pay, unless we have agreed something else with you.
9.2 We refund within fourteen days of receiving your cancellation. We may wait until we have received the returned goods, or until you have shown proof that you sent them back, whichever comes first.
9.3 A refund includes the standard delivery cost you paid for the original shipment. If you chose Insured Express Shipping, we refund the amount of our standard free delivery option for that order, which means the extra cost of the faster service is not refunded.
9.4 If you return only part of an order, we refund the price of the returned products.
10. FAULTY GOODS, CONFORMITY AND LIABILITY
10.1 We deliver goods that conform to the agreement. This means they match the description, are of satisfactory quality and are fit for normal use. This is your statutory right and nothing in these terms limits it.
10.2 If something arrives faulty, damaged or incorrect, contact us at info@foxujm.com with your order number and a photo. Depending on the situation we will repair, replace, or refund.
10.3 Complaints about a fault should be reported within a reasonable time after you discover it.
10.4 We are not liable for damage caused by normal wear and tear, by use of a product for something other than its intended purpose, by failure to follow the instructions supplied, or by modifications made to the product after delivery.
10.5 Our liability is limited to what is permitted by Dutch law. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for intent or gross negligence, or for anything else that cannot legally be excluded.
10.6 Products sold on Foxujm are accessories for animals. Supervise your pet when introducing any new product, follow any instructions supplied with it, and stop using it if it becomes worn or damaged. No accessory replaces proper supervision of an animal.
11. PROMOTIONS AND DISCOUNT CODES
11.1 From time to time we run promotions or issue discount codes. Each promotion has its own conditions, which are stated where the promotion is published.
11.2 A discount code given to you personally is for your use only. Please do not share or publish it.
11.3 Unless we state otherwise, only one discount code or promotion can be used per order, codes cannot be combined, and they have no cash value.
11.4 Codes cannot be applied to orders that have already been placed or to the purchase of gift cards.
11.5 If a promotion is affected by fraud, tampering, technical error or anything else outside our control, we may cancel, change or suspend it.
12. THE WEBSITE AND ITS CONTENT
12.1 The text, photographs, logos and layout on www.foxujm.com belong to us or to our suppliers.
12.2 You may not copy, republish or use this content commercially without our written permission. Sharing a product page with a friend is fine. Lifting our product descriptions for your own store is not.
13. PERSONAL DATA
13.1 We collect and process personal data only as needed to handle your order and to run the store, in line with the General Data Protection Regulation and Dutch data protection law.
13.2 Details of what we collect, why, how long we keep it and what your rights are can be found in our Privacy Policy on the website.
14. TRANSFER OF RIGHTS
14.1 We may transfer our rights and obligations under an agreement to a third party, for example if the business is sold. This does not affect your rights under the agreement.
14.2 You may not transfer your rights or obligations under an agreement without our written permission.
15. COMPLAINTS AND DISPUTES
15.1 If something has gone wrong, tell us first at info@foxujm.com or on +31630506335. Most problems are quicker to fix directly.
15.2 We aim to respond to a complaint within a few business days and to reach a solution within fourteen days. If we need longer to investigate, we will tell you and give you an indication of when to expect an answer.
15.3 If we cannot solve it together, you may bring the dispute to the European Commission online dispute resolution platform at www.ec.europa.eu/consumers/odr, or to the competent Dutch court.
16. FINAL PROVISIONS
16.1 Dutch law applies to these terms and to every agreement between you and Foxujm. The United Nations Convention on Contracts for the International Sale of Goods does not apply. As a consumer you keep the protection of the mandatory law of your country of residence.
16.2 If any part of these terms turns out to be invalid or unenforceable, the rest stays in force. The invalid part is replaced by the statutory rule that comes closest to what was intended.
16.3 These terms are published on www.foxujm.com and can be saved or printed from that page.